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This is my standard
policies form - each customer is asked to sign a copy at their first
grooming appointment. If you have any questions or concerns, please let
me know. ~ CRUZIN' K9 CUTS Policies Acknowledgement Form Rev.
09/19/06 1. Veterinary Care Your pet's comfort and safety are my first priorities. I make every effort to ensure your pet's grooming is pleasant and safe, however, if your pet becomes ill or is hurt and the services of a veterinarian are required, you hereby give me permission to obtain treatment if you are not available to do so and you agree to pay such expenses. 2. Safety Safety comes first for everyone during the grooming process, people as well as pets. You must inform me prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any bites or any property damage caused by their pets. I will stop the grooming process if I feel your pet's behavior is compromising his safety or mine. Pro-rated charges will apply. 3. Senior Pets & Pets with Health Problems Grooming procedures sometimes can be stressful, especially for a senior pet or pet with health problems, and can expose hidden medical conditions or aggravate existing ones, during or after the grooming. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. I will not hold Cruzin’ K9 Cuts responsible for accident or injury to my elderly or health-compromised pet during their grooming. 4. Mat Removal Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations that exist prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. As the owner, I am responsible for the condition of my pet's coat and I will not hold Cruzin; K9 Cuts responsible in the event of adverse effects of mat removal. 5. Summer Shave-downs Shaving a heavily coated dog during the summer is NOT recommended. In both hot and cold weather, a dog's coat helps regulate body heat, provide insulation and protect from the sun. Coats that are shaved off, particularly on arctic breeds, may grow back patchy, uneven or not at all. 6. Cancellations On rare occasions, Cruzin’ K9 Cuts may need to cancel appointments due to weather, road conditions, equipment failure, etc. Every effort will be made to contact you in advance. If you cannot keep your appointment, please call me 24 hours in advance so I may fill your spot. Failure to call in advance or failure to have your pet available for the grooming services scheduled may result in a charge of $25 which must be paid prior to your next appointment. 7. Returned Check Policy All grooming fees must be paid at the time services are rendered. Checks returned due to insufficient funds will be subject to a $25 returned check fee. 8. Grooming Van Policy Owners are not permitted inside the van while pets are being groomed; however, you are invited to see the inside Cruzin' K9 Cuts van anytime before or after your pet's appointment. I have read and agree to the policies of Cruzin’ K9 Cuts and have received a copy for my records. Pet Owner's Signature: ___________________________Date ________
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